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Shipping Information

How much is shipping?

Fillyboo provides free international shipping on all orders.

Where is my order being shipped from?

Most orders are shipped directly from our factory in beautiful Bali, Indonesia using DHL express. Some pieces may ship from our Sydney warehouse. DHL are unable to deliver to PO Boxes (except in the U.A.E).

When will I receive my order?

Most orders are shipped within 1-3 days, however due to the many elements that go into making our handmade pieces, some items may require a final process before they can be shipped.
For these items, it may be a few extra days before your order is ready to send.

You will receive a shipping confirmation with tracking information when your order is ready for collection by DHL.

Once collected, you will be notified by DHL ON DEMAND, and you will be provided with a link to manage your delivery.

There are some small delays related to Covid 19, however transit times to the USA and major European cities is approximately 2-5 days. This may vary slightly depending on the destination.

Fillyboo already uses the fastest international shipping option available, so overnight or expedited shipping options are not available.

Can I change or cancel my order?

We are not able to change or cancel your order once it is received, so please double check your order, as well as your delivery and contact information carefully. 

Payment of Import Duties and Taxes

Fillyboo pays for duties and taxes for all orders delivered to the U.S.A and Australia.

Customers in other parts of the world are responsible for the payment of DUTIES AND TAXES. You will be offered a shipping option at checkout that includes the pre payment of duties and taxes.

Fillyboo has a legal obligation to declare the true purchase price of all items and must provide customs offices with commercial invoices if they require it.  

Fillyboo is unable to assist with any requests to pay for duties or taxes in relation to the delivery of your order. We recommend that you contact your local customs office for further information.

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