MOST ORDERS ARE DELIVERED WITHIN 7 DAYS, BUT PLEASE ALLOW AT LEAST TWO WEEKS JUST IN CASE!
Fillyboo offers free shipping for all orders. Most parcels are shipped directly from our factory in Bali, Indonesia, using our partner - DHL EXPRESS.
We aim to have your Fillyboo items delivered to you within 1 week of you placing your order.
Due to the many elements that go into making our unique styles, some items may require a final process before they can be shipped to you. For these items, it may be a few extra days before you receive your shipping notification with parcel tracking. Delivery on these styles can take up to 2 weeks.
Please contact us on studio@fillyboo.com if you would like an accurate estimate of the arrival date for your order. Please include your full name and order number so we can respond quickly.
We are working very hard to get your order to you as quickly as possible, but during busy periods, there may be some delays meaning we are not able to guarantee delivery dates to accommodate special events. We will do our best though!
Once your Fillyboo order is ready to ship, you will receive an email notification with DHL tracking information. This email will be sent to you 1-7 days after you place your order.
Fillyboo already uses the fastest international shipping option available, so overnight or expedited shipping options are not available.
We are not able to change or cancel your order once it is received, so please double check your order, as well as your delivery and contact information carefully.
We are unable to deliver to PO BOXES (except in the UAE).
All customers are responsible for the payment of DUTIES AND TAXES incurred when orders are shipped internationally.
We want you to be 100% happy with your Fillyboo online purchase. If your order is not quite right, our team is here to assist you with your return.
All Fillyboo full priced products can be returned for either a size exchange, store credit or refund (conditions explained below).
If you would like to return a Fillyboo purchase, please follow these steps.
1. Email exchanges@fillyboo.com within 7 days of your order being delivered.
Please make sure your name and order number are in the email heading. Tell us the item that you would like to return and why. Tell us if you would like a different size of the same style, a credit note, or a refund.
Please note. Refunds can be issued for the purchase amount less the original cost of shipping your order. This is calculated at $20 per garment. Refunds are not available for multiple size purchases of the same style (ie if more than one size of the same style is ordered with the intention of returning the pieces that do not fit). Additional shipping costs may apply to multiple returns/exchanges. We offer free shipping for all orders, and for initial size exchanges, but shipping costs will be charged if we receive more than one exchange request from the same order. Refunds are not available on sale items.
The cost of return shipping is the responsibility of the customer, unless the item you are returning is faulty or incorrect.
2. Receive your return information.
Please allow up to 2 business days for a reply to your returns request. We will provide you with a pre filled returns form and instructions on where to send your Fillyboo item. Returns must be received within 2 weeks of return approval. We can accept returns in either Los Angeles - USA or Sydney - Australia. Returned items must be neatly packaged, unworn, with tags attached and in original condition.
3. Return finalized.
Once your return is received and checked by us, your exchange, credit note or refund will be issued as quickly as possible. Again please allow up to 7 days after your return has been delivered for your replacement or refund to be processed.
If you have any questions that relate to returns or exchanges, please email: exchanges@fillyboo.com (no Instagram DM's please!).
With love,
Pippa and the Fillyboo team.
Fillyboo Size Guide
* This is a guide only / most Fillyboo garments are designed to be worn oversized.
Our 'Someday Soon' is made from pure linen and digitally printed with the most stunning hand-painted watercolour swallows by our favourite Australian artist Brigitte May. Featuring hand embroidered lace detailing, in an easy-to-wear silhouette. Adjustable ties at the shoulder make this the perfect travel piece, to take you from pool to dinner with Fillyboo's effortless signature style.
- Features a hand painted digital print and hand embroidered lace.
- Dress is made from 100% linen.
- Adjustable shoulder ties.
- Fitting notes:
The model for this product is wearing a size XS.
Geremy is 5'9" Bust: 32" Waist: 23" Hips: 34" and barefoot.
- 100% Linen, delicate handmade garment.
- Hand wash separately in cold water, mild detergent, dry flat out of direct sunlight. Do not tumble dry.
- Note: Petite suitable for under 5''4 and size XS or under.
